Privacy policy
Effective Date: 1st JANUARY 2025
At Comfort Gardens, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, make a reservation, or stay at any of our properties, including Comfort Gardens Gigiri and Comfort Gardens Sweetwaters.
1. Information We Collect
We may collect the following types of personal information:
a) When You Make a Booking or Inquiry:
- Full name
- Contact information (email address, phone number)
- Billing or payment details
- Identification documents (as required by law)
- Special requests or preferences
b) When You Use Our Website:
- IP address
- Browser and device type
- Pages visited and time spent
- Cookies and tracking technologies (see Section 4)
c) During Your Stay:
- Guest feedback
- Services used (e.g., restaurant, transport, spa)
2. How We Use Your Information
We use your information to:
- Confirm and manage bookings
- Provide personalized hospitality and services
- Process payments securely
- Communicate with you before, during, and after your stay
- Improve our website and customer experience
- Comply with legal and regulatory requirements
3. Sharing Your Information
Your personal data is treated with confidentiality. We may share it only with:
- Trusted third-party service providers (e.g., payment processors, booking engines)
- Legal authorities, if required by law
- Business partners for services requested (e.g., airport transfers or safaris)
We do not sell or rent your personal data to any third parties.
4. Cookies and Tracking
Our website uses cookies to:
- Improve website functionality
- Remember your preferences
- Analyze website traffic and usage
You can disable cookies through your browser settings, although this may affect some site features.
5. Data Protection and Security
We implement security measures to protect your personal data from unauthorized access, disclosure, or misuse. Only authorized staff and service providers have access to the information required to serve you.
6. Your Rights
You have the right to:
- Request access to the personal data we hold
- Ask for corrections or deletion of your data
- Withdraw consent to use your information
To exercise these rights, contact us via the information below.
7. Retention of Information
We retain your data only as long as necessary for legal, business, or operational purposes.
8. Third-Party Websites
Our website may include links to external sites. We are not responsible for the privacy practices of other websites.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices. Any updates will be posted on our website with the revised date.
10. Contact Us
If you have questions about this policy or how your data is handled, please contact:
Comfort Gardens
UN Crescent, Gigiri, Nairobi, Kenya
Email: info@comfortgardens.com
Phone: +254 723610280
Website: www.comfortgardens.com
